Advanced Communications

assertive 1

Outline
A communication is successful when a message has been sent and received without much distortion. Messages conveyed badly by the sender or misinterpreted by the receiver prevent ideas and thoughts being expressed correctly and causes confusion and misunderstandings. The aim of this course is to minimise such distortions, increase the effectiveness of your communications with others and in doing so raise your ability to impart information, thoughts, ideas and opinions in a logical, methodical and appropriate manner.
By listening, actively and reflectively to others, using the appropriate filters of understanding, non judgemental, pre-conceived perceptions, you can respond with confidence, tact and sincerity, without devaluing your own self-respect and self-esteem.
Appreciating the importance of understanding and reading body language enables you to use your own body language more effectively and appropriately to enhance and reinforce your verbal communication. It also allows you to assess and interpret the body language of others more efficiently and obtain the complete picture and mindset that is missing in their verbal communication.
Learn a range of techniques to allow you to quickly build and adapt a rapport with others, that gains respect, credibility, empathy and trust. By being aware of the behaviour traits of others, their past experiences and perceptions, one is able to make a more accurate assessment in an appropriate and weighted manner.

Who should attend?
This course is designed for individuals who have already attended our ‘Effective Communications Skills’ course, via their current roles or circumstances and feel they would like to enhance their current levels of communications skills, raising them to a higher understanding and practical application.