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Business Letter Writing


This 'hands on' course provides business letter and e-mail writing training with tips and techniques on how to compose professional business communications. Whether you have to write a formal letter of complaint, a covering letter, a letter of application, a sales letter or any other form of professional communication, this course will help you to increase their impact.

Who should attend?

This Level 1 course will provide practical techniques which delegates can use in developing their skills in planning and writing clear, easily understandable letters and e-mails. Learners will have opportunities to gain feedback on samples of written material that they are encouraged to bring with them.

Course content

Learning objectives

  • Why good business writing is essential

  • Identify which method of communication will be most suitable in any given situation

  • Plan the content of the letter effectively and efficiently

  • Style of writing (appropriate to reader)

  • Clear writing skills

  • Editing and proof reading

  • Prepare a personal action plan for use in the preparation and production of effective letters.

  • How to plan and prepare for effective written communication 

  • Understand the different types of writing styles and when each are appropriate 

  • Understand the differences between academic writing and business writing.

“As well as e-mail, letters are still a vital communication channel between an organisation and its customers.”


Duration - 1 day course

Venues: At your own offices or our luxury training venues in Cardiff, Newport (Nr Celtic Manor), Bristol or Swindon (Please state your choice of venue when booking)

Booking Form Online Enquiry




£650 + VAT