Duration: 1/2 day course

Venues: At your own offices or our luxury training venues in Cardiff, Newport (Nr Celtic Manor), Bristol or Swindon (Please state your choice of venue when booking)

“This course contains many exercises and

guidelines to help the delegates master the skill of selling”!


Who Should Attend

This is a level 1 course suitable for anyone whose role involves securing sales over the telephone. Good telephone etiquette is all about knowing what to say, when to say and how to say it, this course is designed from the outset to satisfy all three areas.

Course content

• Questioning techniques

• Opening questions

• Questions to establish a need

• Committal & tie downs

• Benefit selling

• Closing the sale

• Recognising buying signals

• Maximising each sales opportunity

• Handling objections?

Learning objectives

• Sell using a structured framework and have the right
mentality to maximise your conversion
• Take advantage of modern sales techniques by
understanding the difference between the traditional
and modern methods
• Focus on the customer’s needs and pitch your sale
from the most efficient angle to get maximum results
• Phrase your sentences efficiently when selling a
product or an idea
• Use the power of the brain to optimise your sales