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conflict

Conflict Resolution

Outline

Conflict, no matter how hard we try to avoid it, creeps into situations that we find ourselves in. There is also great potential for people to misunderstand each other or simply fail to agree. The Conflict Management course helps delegates recognise the signs and symptoms of conflict, what they have done to contribute towards them, and what they can do to diffuse the conflict.

Who should attend?

This is a Level 1 course targeted at delegates with little or no experience of managing conflict. This course provides a gentle introduction into the world of conflict resolution, using a balanced approach of theory and practical workshops, to provide delegates with the opportunity to apply the techniques that they will learn.

Course content

Learning objectives

  • Introduction to conflict situations

  • The purpose of conflict

  • Defusing blame

  • Active listening and responding

  • Understanding the roles people play

  • Dealing with strong feelings

  • Delivering bad news

  • Turning arguments into discussions

  • Getting to the core of the problem

  • Understand and moderate reactions to conflict

  • Gain a greater awareness of how their own behaviours, emotions and values affect conflict situations

  • Develop an understanding of the reactions of others in a conflict situation

  • Learn to manage the behaviour and reactions of others in conflict situations

  • Understand how to foster a negotiating relationship in a conflict situation

“Helping delegates to understand and appreciate how conflict occurs, whilst reviewing their own experiences.”

conflict 2 Booking Form Online Enquiry

Duration: 1 day course

Venues: At your own offices or our luxury training venues in Cardiff, Newport (Nr Celtic Manor), Bristol or Swindon (Please state your choice of venue when booking)

COMPANY DAY

FROM

£650 + VAT

 

PRICES FROM

£199 + VAT

PER

DELEGATE

CLICK ON THE BUTTON BELOW FOR COURSE DATES AT YOUR CHOSEN LOCATION

Bristol Newport & Cardiff Swindon