Conflict, no matter how hard we try to avoid it, creeps into situations that we find ourselves in. There is also great potential for people to misunderstand each other or simply fail to agree. The Conflict Management course helps delegates recognise the signs and symptoms of conflict, what they have done to contribute towards them, and what they can do to diffuse the conflict.
Who should attend?
This is a Level 1 course targeted at delegates with little or no experience of managing conflict. This course provides a gentle introduction into the world of conflict resolution, using a balanced approach of theory and practical workshops, to provide delegates with the opportunity to apply the techniques that they will learn.
Introduction to conflict situations
The purpose of conflict
Active listening and responding
Understanding the roles people play
Dealing with strong feelings
Delivering bad news
Turning arguments into discussions
Getting to the core of the problem
Understand and moderate reactions to conflict
Gain a greater awareness of how their own behaviours, emotions and values affect conflict situations
Develop an understanding of the reactions of others in a conflict situation
Learn to manage the behaviour and reactions of others in conflict situations
Understand how to foster a negotiating relationship in a conflict situation
“Helping delegates to understand and appreciate how conflict occurs, whilst reviewing their own experiences.”
Duration: 1 day course
Venues: At your own offices or our luxury training venues in Cardiff, Newport (Nr Celtic Manor), Bristol or Swindon (Please state your choice of venue when booking)
£650 + VAT
£199 + VAT
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