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Customer Care

Every time you offer your service or products to another person, you become a customer service representative and that person is now your customer. Anyone involved in business or organisation therefore needs to know the principle of effective customer service skills.

 

Knowing how to deal with customers in difficult situations, how to respond to their requests or concerns or simply providing a positive and memorable experience for your clients helps you and your company to rise above the competition.

Who Should Attend

 

This is a Level 1 course targeted at those individuals who work in a frontline capacity who wish to improve their understanding of customer care, to increase the value of the customer’s experience whilst managing expectations to increase customer loyalty.

Course content

Learning objectives

• Defining customer care

• Adding value to the customers experience

• Questioning techniques

• Walking in the customers shoes

• Positive body language

• Solving the customer’s problem

• First impressions

• Managing expectations

• Understand the importance of customer care

 for both the organisation and the customer

• Considered how organisations are perceived by

 their customers and how to plan for

 improvements

• Understand the difference between

  transactional and relational customers and

  how to meet the needs of each

• Understand how to spot the GAP's in customer

 service and address them

“Examine why

customer care is important for businesses and the effects of

poor customer

care.”

SM001b SM002 Booking Form Online Enquiry

Duration: 1 day course

Venues: At your own offices or our luxury training venues in Cardiff, Newport (Nr Celtic Manor), Bristol, Swindon (Please state your choice of venue when booking)

ONSITE TRAINING

FROM

£650 + VAT

 

PRICES FROM £199 + VAT

PER DELEGATE

CLICK ON THE BUTTON BELOW FOR COURSE DATES AT YOUR CHOSEN LOCATION

Swindon Newport & Cardiff Bristol