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difficult people 1

Dealing with Difficult People

Outline

Dealing with difficult people is one of the most demanding parts of people’s professional and sometimes personal life. The simplest interactions with these types of people, consume a lot of time and energy and can leave people feeling tired and emotionally drained.

Who should attend?

This is a Level 3 course and is targeted at those individuals who have direct experience of working with difficult people who wish to develop their skills further. This course will consider the psychology of difficult people and provide opportunities through workshops and guided role-playing to put the techniques into practice.

Course content

Learning objectives

  • Why people become difficult & aggressive

  • Having the right mental attitude

  • Dealing with aggressive behaviour

  • The power of positive communication

  • Responding styles

  • Resolution styles

  • Body language

  • Questioning techniques

  • Reacting to confrontations

  • Understand different styles of behaviour – aggressive, passive and assertive

 

  • Develop interpersonal skills to deal with difficult people and situations

 

  • Identify their own behavioural and communication style

 

  • Understand and practise effective communication with others

 

  • Understand the different types of difficult people and how to deal with them

 

  • Be able and willing to give and receive honest feedback from others

“The course provides easy to follow formulas that can be remembered and used assertively in order to achieve the overall objective.”

difficult people 2 Booking Form Online Enquiry

Duration: 1 day course

Venues: At your own offices or our luxury training venues in Cardiff, Newport (Nr Celtic Manor), Bristol or Swindon (Please state your choice of venue when booking)

COMPANY DAY

FROM

£650 + VAT

 

CLICK ON THE BUTTON BELOW FOR COURSE DATES AT YOUR CHOSEN LOCATION

PRICES FROM

£199 + VAT

PER

DELEGATE

Bristol Newport & Cardiff Swindon