difficult people 2

Course content

  • Why people become difficult & aggressive
  • Having the right mental attitude
  • Dealing with aggressive behaviour
  • The power of positive communication
  • Responding styles
  • Resolution styles
  • Body language
  • Questioning techniques
  • Reacting to confrontations

Learning objectives

  • Understand different styles of behaviour – aggressive, passive and assertive

      • Develop interpersonal skills to deal with difficult people and situations

        •  
          • Identify their own behavioural and communication style

            •  
              • Understand and practise effective communication with others

                •  
                  • Understand the different types of difficult people and how to deal with them

                    •  
                      • Be able and willing to give and receive honest feedback from others