Dealing with difficult people is one of the most demanding parts of people’s professional and sometimes personal life. The simplest interactions with these types of people, consume a lot of time and energy and can leave people feeling tired and emotionally drained.
Who should attend?
This is a Level 3 course and is targeted at those individuals who have direct experience of working with difficult people who wish to develop their skills further. This course will consider the psychology of difficult people and provide opportunities through workshops and guided role-playing to put the techniques into practice.
Why people become difficult & aggressive
Having the right mental attitude
Dealing with aggressive behaviour
The power of positive communication
Reacting to confrontations
Understand different styles of behaviour – aggressive, passive and assertive
Develop interpersonal skills to deal with difficult people and situations
Identify their own behavioural and communication style
Understand and practise effective communication with others
Understand the different types of difficult people and how to deal with them
Be able and willing to give and receive honest feedback from others
“The course provides easy to follow formulas that can be remembered and used assertively in order to achieve the overall objective.”
Duration: 1 day course
Venues: At your own offices or our luxury training venues in Cardiff, Newport (Nr Celtic Manor), Bristol or Swindon (Please state your choice of venue when booking)
£650 + VAT
CLICK ON THE BUTTON BELOW FOR COURSE DATES AT YOUR CHOSEN LOCATION
£199 + VAT