communication 2

Course content

  • What is Communication?

      • Methods of Communication

          • Types of Communication

              • Non-verbal Communication

                  • What is listening?

                      • The three stages of Listening

                          • The skills of listening

                              • Understanding your personal communication style

                                  • Identifying barriers to effective communication

                                      • Overcoming the barriers to effective communication

Learning objectives

  • Use different communication styles when needed based on circumstances
  • Ask the right questions for the right reasons
  • Discover what you know about yourself and how others think of you
  • Avoid misunderstandings and overcome communication barriers

      • Empathise to establish trust and communicate effectively

          • Deliver your potentially negative message and get a good response

              • Read and interpret body language and gestures while communicating with others