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communication 1

Effective Communication Skills

Outline

As social entities, we spend a lot of time and effort in communication with others. Mastering the art of communication increases our chances of success in both professional and personal lives. Any performance improvement here will directly lead to benefits for your team, your job and your personal life. Communication skills can be learned and mastered through persistent practise.

Who should attend?

This is a Level 2 course and is targeted at those individuals who wish to develop their communication skills further. This programme will enable delegates to gain feedback on how effective their communication methods are; it will help them to establish different styles of communication and the impact that these styles have on others.

Course content

Learning objectives

  • What is Communication?

 

  • Methods of Communication

 

  • Types of Communication

 

  • Non-verbal Communication

 

  • What is listening?

 

  • The three stages of Listening

 

  • The skills of listening

 

  • Understanding your personal communication style

 

  • Identifying barriers to effective communication

 

  • Overcoming the barriers to effective communication

  • Use different communication styles when needed based on circumstances

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  • Ask the right questions for the right reasons

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  • Discover what you know about yourself and how others think of you

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  • Avoid misunderstandings and overcome communication barriers 

 

  • Empathise to establish trust and communicate effectively

 

  • Deliver your potentially negative message and get a good response

 

  • Read and interpret body language and gestures while communicating with others

“To master communication skills, extensive interactive and hands-on exercises are provided during the training course.”

communication 2 Booking Form Online Enquiry

Duration: 1/2 day course

Venues: At your own offices or our luxury training venues in Cardiff, Newport (Nr Celtic Manor), Bristol or Swindon (Please state your choice of venue when booking)

COMPANY DAY

 FROM

£650 + VAT

       

PRICES FROM

£99 + VAT

PER

DELEGATE

CLICK ON THE BUTTON BELOW FOR COURSE DATES AT YOUR CHOSEN LOCATION

Bristol Newport & Cardiff Swindon