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assertive 1

Developing Positive Assertiveness

Outline

Being assertive is being able to express yourself with confidence without having to resort to passive, aggressive or manipulative behaviour. By developing assertiveness and becoming aware of our own strengths and weaknesses, we can modify our behaviour for greater effectiveness in social and business interactions.

Who should attend?

This Level 1 course is for anyone that needs to develop their assertiveness skills and improve communication with others. This session will provide guidance on how to become more assertive and build self-confidence, which in turn will help delegates to achieve greater work effectiveness and productivity.

Course content

Learning objectives

  • Assertive behaviour and why it is important 

  • 3 basic behavioural styles

  • Can behaviour change?

  • Choosing assertive words carefully

  • Body Language and signals

  • Stop signs and green lights

  • Sending assertive messages

  • Enhancing communication

  • Defining the problem

  • Active listening

  • Explain what assertiveness is and what it means for us and those around us

  • Appreciate that everyone has rights as an individual and that you can stand by those rights

  • Take a positive approach in communicating more effectively to improve your self-esteem  

  • Appreciate which words to use to get the most out of interactions with others

  • Follow a set process for approaching situations in an assertive manner

“Being assertive is not hard, and using simple techniques it can even be quite enjoyable and fulfilling.”

assertive 2 Booking Form Online Enquiry

Duration: 1/2 day course

Venues: At your own offices or our luxury training venues in Cardiff, Newport (Nr Celtic Manor), Bristol or Swindon (Please state your choice of venue when booking)

ONSITE TRAINING

 FROM

£650 + VAT

   

 

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PRICES FROM

£99 + VAT

PER

DELEGATE

Bristol Newport Swindon