Being assertive is being able to express yourself with confidence without having to resort to passive, aggressive or manipulative behaviour. By developing assertiveness and becoming aware of our own strengths and weaknesses, we can modify our behaviour for greater effectiveness in social and business interactions.
Who should attend?
This Level 1 course is for anyone that needs to develop their assertiveness skills and improve communication with others. This session will provide guidance on how to become more assertive and build self-confidence, which in turn will help delegates to achieve greater work effectiveness and productivity.
Assertive behaviour and why it is important
3 basic behavioural styles
Can behaviour change?
Choosing assertive words carefully
Body Language and signals
Stop signs and green lights
Sending assertive messages
Defining the problem
Explain what assertiveness is and what it means for us and those around us
Appreciate that everyone has rights as an individual and that you can stand by those rights
Take a positive approach in communicating more effectively to improve your self-esteem
Appreciate which words to use to get the most out of interactions with others
Follow a set process for approaching situations in an assertive manner
“Being assertive is not hard, and using simple techniques it can even be quite enjoyable and fulfilling.”
Duration: 1/2 day course
Venues: At your own offices or our luxury training venues in Cardiff, Newport (Nr Celtic Manor), Bristol or Swindon (Please state your choice of venue when booking)
£650 + VAT
CLICK ON THE BUTTON BELOW FOR COURSE DATES AT YOUR CHOSEN LOCATION
£99 + VAT