In the world of high-level sales, successful professionals can no longer rely on luck, determination and a few good contacts. The core element of any business depends on effective selling. Today’s highly competitive markets, full of informed customers with high expectations make it challenging to secure new business and retain existing customers.
This practical and interactive workshop brings together a blend of proven sales skills, behaviours and solution based sales techniques. It removes the element of luck and replaces it with proven, visible and repeatable skills that are the mark of every sales professional who wants to succeed in our fast-changing,
competitive sales environment.
Who Should Attend
This course is intended for all staff who work in a frontline sales capacity who want to improve and work on securing efficient sales skills, building excellent rapport, and understanding customer/client relationship fast and efficiently with the customer, wishing to deliver the right balance between great sales and satisfied customer responses.
Qualities of good sales personnel
Questions to establish a need
Committal & tie downs
Closing the sale
Recognising buying signals
Maximising each sales opportunity
Positive language - the power of a good attitude
Building customer loyalty, projecting a professional image, building rapport, voice presentation skills
Understanding the power of the phone and how to use it to influence customers
Dealing with difficult customers
Handling complaints and angry customers
• Selling using a structured framework
• Maximising the sales process
• A range of sales pro-active sales techniques
• Pitching the sale form the most efficient angle to
• Effective questioning techniques and rapport
• Sales negotiating skills and techniques
• Optimizing sales strategies
• Understanding the importance of the
customer client relationship in the sales
• Handling objections and resolving complaints
with a win/win attitude
• How your organisation is perceived by the
“Providing a balanced
approach of theory, practical exercises and group interaction”!
Duration: 1/2 day course
Venues: At your own offices or our luxury training venues in Cardiff, Newport (Nr Celtic Manor), Bristol or Swindon (Please state your choice of venue when booking)
STARTS FROM £650 + VAT